When transacting with enterprises such as Managed IT Services Providers (MSPs), complex processes are involved which would oftentimes result to miscommunication and inability to deliver services to end-users. Which is why a solid and fortified Service-Level Agreement (SLA) is imperative as it serves as a protection should an issue with the MSP and its services arise. Moreover, creating a consensus between you and the MSP is equally important in order to avoid any legal actions towards any of the parties involved or can be a legal service should the IT service become inoperable. Not only does it help good business relations but also a satisfied client base. However, SLAs are not always easy. So here’s an infographic by INOC, 24×7 Outsourced NOC Services provider, to help you craft the best SLA and be able to cover every parameter of the agreement.